Securus Technologies has for years been the number one company in the correctional world, and it has been able to sustain that position because of its focus on innovation and research. The company continues to come up with products that are innovative, efficient, and economical at the same time. Even though the competition is high in the correctional industry, Securus Technologies has been able to dominate the industry for close to three decades. The primary aim of the company is to ensure that it continues to modernize the correctional sphere.
As a leader in the crime prevention and inmate communication field, Securus Technologies has for long been one of the most dominating companies in the prison industry. I have been using its services for nearly a decade and have rarely faced any issues. The company ensures that it continues to update its products and services from time to time to make sure that it doesn’t fall behind the products and services offered by the new companies that are emerging in the correctional sphere. Even after facing heavy competition from other companies for so many years, Securus Technologies has been able to maintain its position at the top as it focuses on innovation as well as keeping the prices of its products and services low.
Whenever I have faced any problems with the inmate communication services offered by Securus Technologies, its customer care services has resolved my problems within minutes and hours, without delaying it further. It is not the kind of experience you would have with other companies in the correctional industry as their customer service is not that good, and the bad reviews of other companies regarding poor customer service can be found everywhere on the internet. However, Securus Technologies has emphasized on providing superior customer service from day one and has even won the Gold Stevie Award for the same.
It might come as a surprise to many that there is serious crimes taking place inside the prison every day. The thing that you have to realize is that these inmates are trapped inside a cell for the entire day, and they have nothing but time on their hands and are always on the hunt for a way to exploit the system. My job as a corrections officer is to try and limit the crimes, and we do that in a number of ways.
To stop the flow of illegal drugs and weapons into the jail, me and my fellow officers set up screening sections at the visitor center to catch anyone trying to get drugs into the prison. If we are able to stop the flow into the jail, then we can lessen the chances of it getting into the inmate’s cells and leading to a number of problems down the road.
We also monitor the calls the inmates are making to try and get the items before they even get into the jail. Securus Technologies installed their latest inmate call system and it has already had incredible results. This company is headed by CEO Richard Smith, and he has made the company objective to make our world a safer place to live. We believe that by stopping the contraband, we do make the jail safer for all.
Our first week after being trained to use the LBS software, we detected chatter from the inmates that pointed us to a number of issues. One call alerted us to an inmate talking about how he hides his drugs outside his cell so it doesn’t get pinned on him. We even listened in to calls about who is bringing drugs to the jail and quickly got in position to make an arrest before anything changed hands.
I believe that it was a proud moment for the leading provider of criminal and civil justice technology for monitoring, public safety, investigations and corrections, Securus Technologies, to announce that 11 of its field specialists had received a certification that was recognized internationally. According to Securus Technologies Senior Vice President, Operations, Mr. Danny de Hoyos, the training that the 11 field specialists received will help Securus provide the best level of reliability and performance to its corrections customers. Danny continued to add that Securus believed a lot in certifications and considered them to add value to even the most highly trained field agents in the organization.
The field agents received the training from BICSI (Building Industry Consulting Service International). This association supports the information and communication technology (ICT) industry. Members of this association, who are credential holders, have the ability to design, install, manage and maintain ICT projects and I believe this was the reason why Securus Technologies opted for this association to train its field agents. Projects that BISCI members can handle involve wireless-based systems and infrastructure, optical fiber and copper based distribution systems, pathways and spaces.
Securus Technologies has its headquarters in Dallas, Texas. It serves over 1,200,000 inmates and 3,450 law enforcement, correction and public safety agencies across North America. Securus strives to provide its clients with emergency response, incident management, monitoring products and services, public information, investigation, communication, information management, inmate self-service and biometric analysis. Its aim in providing these services is to make the world a better place to live in. In my opinion, Securus strives to connect what matters. To get more insights about Securus Technologies and the solutions it offers visit Wikipedia.