Securus Technologies: Focusing on What Matters Most

Wireless Containment Systems are a new technology that’s been introduced by Securus Technologies of Carrollton, Texas. The company has introduced the development as a way to combat the ever-growing problem of illegal cellular device communications from correctional facilities. The problem has been identified by many correctional facility employees and management as one of the top safety and security concerns in modern times. The problems that these devices cause are countless. Not only have violent crimes been attributed to the contraband, an infant has even lost its life as a result of such acts. Securus Technologies has been working diligently to bring the technology to the forefront along with it’s newly acquired companies of JPay and GovPayNet. The strength of these technologically savvy companies adds to the three decades of experience under Securus Technologies’ belt.


Retired correctional facility employee Officer Robert Johnson has attested to the true dangers of contraband cellular devices in facilities. His position required him to confiscate contraband of all types in the prison where he worked. Upon the seizure of a highly valued package, Robert Johnson was made the target of violence. Through communications made via an undetected contraband device, he was able to be located at his residence. He was shot six times by a former inmate, who carried out the orders of the affected prison gang. While Robert Johnson lived, he faces the pain resulting from the incident on a daily basis. He was, however, able to protect his wife from any harm. In another incident, an infant was killed after getting caught up in a retaliation crime. Robert Johnson has since made it his life’s mission to prevent these acts of violence and other crimes from happening in the future.


The Wireless Containment Systems have provided promising results in their testing phase. Over a million attempted communications have been thwarted. Working as a cellular tower, the technology prevents calls made from within its self-contained network from connecting. The FCC initially questioned the legality of the technology, however; Securus Technologies has been able to ensure the project is within their guidelines and does not interfere with other networks. As Securus Technologies has been in the telecommunications business for their entire history, the company is a great choice for the development of this innovative technology.


Securus Technologies has also been making great news in its customer service efforts. The company has reported an over 95 percent satisfaction rating. They’ve also been able to resolve nearly all concerns in just a single call to customer service. With recent BBB accreditation, Securus Technologies has been given an “A+” rating by the bureau. While the company certainly has been focusing on technology in recent years, it’s been able to remain focused on its valued customers as well.


Why Officers Are Dependent on Securus Technologies

When I used to show up for work at our local jail, I knew things were dangerous and worked very hard to ensure me and my fellow officers were not put in any positions where we could be severely hurt. The population of inmates in our facility has doubled in the last few years, yet my staff remains basically the same size. That means we have to make use of the latest in technology to help us keep the facility running smoothly.


The day we got to meet with the team from Securus Technologies was one that changed how we deal with inmates moving forward. These inmates are constantly looking for ways to game the system and get the things they need inside. While some are looking for drugs, others are on the search for weapons to use on other inmates and even my team. These inmates are more difficult to stay ahead of because they are always working the angles.


Securus Technologies developed a newer-style monitoring system that is used in place of the traditional jail house phones. The LBS software is able to replace a number of officers who were trapped in a small call center, and now scans those calls for verbiage on weapons and drugs for the team. When chatter is detected, my team will immediately get that alert and get moving to take action. Securus Technologies already has this exact same system in a few thousand jails helping to give officers a chance to regain a degree of order.


Now we are still in shock each time the LBS software picks up a conversation about inmates using drugs, building weapons, or getting people on the outside to risk their own freedom by smuggling in different types of contraband that the inmates are desperately in search of.


Securus Technologies – Helping Modernize the Prison Facilities and Law Enforcement Agencies

Securus Technologies has for years been the number one company in the correctional world, and it has been able to sustain that position because of its focus on innovation and research. The company continues to come up with products that are innovative, efficient, and economical at the same time. Even though the competition is high in the correctional industry, Securus Technologies has been able to dominate the industry for close to three decades. The primary aim of the company is to ensure that it continues to modernize the correctional sphere.


As a leader in the crime prevention and inmate communication field, Securus Technologies has for long been one of the most dominating companies in the prison industry. I have been using its services for nearly a decade and have rarely faced any issues. The company ensures that it continues to update its products and services from time to time to make sure that it doesn’t fall behind the products and services offered by the new companies that are emerging in the correctional sphere. Even after facing heavy competition from other companies for so many years, Securus Technologies has been able to maintain its position at the top as it focuses on innovation as well as keeping the prices of its products and services low.


Whenever I have faced any problems with the inmate communication services offered by Securus Technologies, its customer care services has resolved my problems within minutes and hours, without delaying it further. It is not the kind of experience you would have with other companies in the correctional industry as their customer service is not that good, and the bad reviews of other companies regarding poor customer service can be found everywhere on the internet. However, Securus Technologies has emphasized on providing superior customer service from day one and has even won the Gold Stevie Award for the same.

How Our Jail Uses Securus Technologies to Combat Crime

It might come as a surprise to many that there is serious crimes taking place inside the prison every day. The thing that you have to realize is that these inmates are trapped inside a cell for the entire day, and they have nothing but time on their hands and are always on the hunt for a way to exploit the system. My job as a corrections officer is to try and limit the crimes, and we do that in a number of ways.


To stop the flow of illegal drugs and weapons into the jail, me and my fellow officers set up screening sections at the visitor center to catch anyone trying to get drugs into the prison. If we are able to stop the flow into the jail, then we can lessen the chances of it getting into the inmate’s cells and leading to a number of problems down the road.


We also monitor the calls the inmates are making to try and get the items before they even get into the jail. Securus Technologies installed their latest inmate call system and it has already had incredible results. This company is headed by CEO Richard Smith, and he has made the company objective to make our world a safer place to live. We believe that by stopping the contraband, we do make the jail safer for all.


Our first week after being trained to use the LBS software, we detected chatter from the inmates that pointed us to a number of issues. One call alerted us to an inmate talking about how he hides his drugs outside his cell so it doesn’t get pinned on him. We even listened in to calls about who is bringing drugs to the jail and quickly got in position to make an arrest before anything changed hands.


Securus Technologies adds a Layer of Expertise to its Field Agents

I believe that it was a proud moment for the leading provider of criminal and civil justice technology for monitoring, public safety, investigations and corrections, Securus Technologies, to announce that 11 of its field specialists had received a certification that was recognized internationally. According to Securus Technologies Senior Vice President, Operations, Mr. Danny de Hoyos, the training that the 11 field specialists received will help Securus provide the best level of reliability and performance to its corrections customers. Danny continued to add that Securus believed a lot in certifications and considered them to add value to even the most highly trained field agents in the organization.

The field agents received the training from BICSI (Building Industry Consulting Service International). This association supports the information and communication technology (ICT) industry. Members of this association, who are credential holders, have the ability to design, install, manage and maintain ICT projects and I believe this was the reason why Securus Technologies opted for this association to train its field agents. Projects that BISCI members can handle involve wireless-based systems and infrastructure, optical fiber and copper based distribution systems, pathways and spaces.


About Securus Technologies

Securus Technologies has its headquarters in Dallas, Texas. It serves over 1,200,000 inmates and 3,450 law enforcement, correction and public safety agencies across North America. Securus strives to provide its clients with emergency response, incident management, monitoring products and services, public information, investigation, communication, information management, inmate self-service and biometric analysis. Its aim in providing these services is to make the world a better place to live in. In my opinion, Securus strives to connect what matters. To get more insights about Securus Technologies and the solutions it offers visit Wikipedia.